Widerrufsrecht

We want you to love your purchase. If something isn’t right, we’re here to make it better. Please review our policy below to understand how we handle returns and refunds.

Eligibility for Returns

We accept returns for the following reasons:

• You received the wrong color, size, or style

• The item arrived damaged or defective

• The item was incorrectly manufactured

• Your order was undeliverable and returned to us (refund issued only after we receive the item)

• The item doesn’t fit (refund issued only after we receive the item back)

To qualify for a return:

• Items must be unworn, unwashed, and in original condition

• Must be returned within 30 days of delivery

• Must include original packaging and tags

Refunds

Refunds are issued under the following conditions:

• You received an incorrect or defective item

• Your item was returned to us due to delivery failure

• You returned an item due to fit or preference

Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Items marked as Final Sale

• Items returned without prior approval

• Items not returned within the 30-day window

How to Start a Return

To initiate a return, please contact us at SoulsApparel20@gmail.com with:

• Your order number

• Reason for return

• Photos (if applicable)

We’ll provide return instructions and the shipping address.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

If you have any questions, feel free to reach out to our support team. We’re here to help!