Shipping Policy

Thank you for shopping with us. Please review our shipping policy carefully before placing your order.

Shipping & Fulfillment

• Orders are processed within 1-2 days. Processing times may vary during peak seasons or product launches.

• Once your order is shipped, you will receive a tracking number via email.

• We ship to most locations worldwide. Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.

Carrier Responsibility

• We are not responsible for delays, lost packages, or delivery errors caused by shipping carriers.

• Once your order is handed over to the carrier, it becomes their responsibility. Any issues related to transit, delivery, or tracking must be resolved directly with the carrier.

• We do not guarantee delivery dates and are not liable for missed deadlines due to carrier delays.

Duties, Taxes & Fees

• International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

• These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.

• We do not reimburse or refund any customs-related charges.

Undeliverable Packages

• If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim, we will issue a refund only after the item is returned to us in original condition.

• Shipping fees are non-refundable in these cases.

Shipping Restrictions

• We reserve the right to cancel orders that cannot be shipped due to legal restrictions, carrier limitations, or other logistical issues.

• If your order is affected, we will notify you and issue a full refund.

Need Help?

If you have questions about your shipment, please contact us at SoulsApparel20@gmail.com. We’ll do our best to assist you, but please note that we cannot intervene in carrier-related issues once your order has shipped.